iConnect: Skills for Working with Internet Beginners
The Community College of Vermont has designed the iConnect training to improve skills for working with Internet beginners.
This training helps participants communicate effectively and efficiently as they walk beginners through specific online tasks, like navigating a website, filling out an online application, or opening an e-mail account. It also shows participants how to connect beginners with the resources they need to continuing learning and become comfortable navigating the online world on their own.
In 2011-2012 CCV instructors designed and tested the iConnect curriculum. The basic format is a 3-hour, in-person workshop with supporting materials that will teach participants to:
- Understand basic digital literacy
- Walk beginners through specific online tasks
- Highlight core Internet skills
- Give beginners the resources they need for further learning
It is designed to be a training that anyone can deliver and tailor to match the particular goals of their organization. The following materials will help you deliver an iConnect training. We recommend starting with the Introduction to iConnect then reviewing the guides and resources below:
If you have questions please contact Helen Labun Jordan at email@example.com or 802-225-6091.
To learn more about the separate Internet Interns program (placing student interns in libraries to provide Internet assistance) click here.